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Minan Property and Casualty Insurance Company

Minan in China

Minan Property and Casualty Insurance Company was established in 1943 in Chongqing, and is now headquartered in Shenzen. The company pursue innovative new insurance products and services with a strong focus on customer satisfaction.

Minan has been partnered with NOW Health Insurance since 2011 to provide quality private medical insurance to clients across China. Minan have a pan-China insurance license that means any policies bought through them will be fully compliant with Chinese regulatory guidelines. Furthermore, the partnership between Minan and NowHealth give clients access to Now Health's expansive insurance network, providing quality medical coverage throughout the rest of the world.


How to Claim Pre-paid Medical Cost?

You must submit below documents within 90 days after the medical services have been rendered to NOW in order to process your claim.

  • All medical documents such as Physician’s summary and/or medical records.
  • Fully completed claim form.
  • All receipts such as Fapiao, Invoices, medical expense receipts.


  • Invoices must be issued with the Patient’s name.
  • Claims over RMB 3,000, NOW require original documents to be sent to their Shanghai Office.
  • Turnaround time: Claims will be processed within 10 working days from the receipt of claims.
  • Payment time: Eligible claims will be paid within 5 working days after the claim been settled.

How to get Pre-authorisation and Guarantee of payment?

Certain treatment requires prior approval from insurer so they can issue an advance payment
guarantee to the hospital. Such as following treatments:

  • MRI, CT or PET scans
  • All in-patient, daycare treatment AND out-patient surgery
  • Chemotherapy or radiotherapy treatment (Please refer to your policy guide for more information)
  • Non-Emergency cases - Please contact NOW immediately after treatment is prescribed. You must provide all below information at least 5 days before the treatment date.

In case of Emergency: Contact NOW within 48 hoursfrom hospital admittance on: 24/7 NOW Emergency: +(86) 400 077 7600 

Once the treatment is Authorised, NOW will issue GOP (guarantee of payment) directly to the hospital enabling you to receive the treatment with no out of pocket expense.

You would just need to pay any relevant excess/deductible/copayment chosen

Please note

If pre-authorization is not obtained and treatment is received and is subsequently proven not to be medically necessary, we reserve the right to decline your claim.

If treatment is medically necessary, but you did not obtain pre-authorization, we will pay only up to 80% of the eligible benefits.

How to enjoy Outpatient Direct Billing Services?

If you are entitled to a direct billing claim facility, NOW will provide you with a list of providers that will accept you.


Call 24/7 hotline: +(86) 400 077 7600


  1. Make an appointment with the treatment providers on the list.
  2. Show your membership card and photo ID (passport/ID card).
  3. Pay any excess or coinsurance that applies to your plan.


Contact Information

+86 400 077 7500
+86 400 077 7600

1103–1105, 11/F, BM Tower,
No.218 Wusong Rd,
Shanghai 200080, China

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